Support #436
closedEmail notifications not working in our Implementation
Description
We installed ERPMINE 4.5.1 over Bitnami Redmine 4.2.3.stable and are trying to use the "Send Reminder" option from the TE page.
After executing this option, the notifications are generated but the emails is not sent.
We have the following settings:
1.- Redmine's configuration:
delivery_method: :smtp
smtp_settings:
address: "smtp.office365.com"
port: 587
domain: "XXX.com.ar"
authentication: :login
user_name: "XXX@XXX.com.ar"
password: "XXX"
enable_starttls_auto: true
2.- ERPmine notification settings:
Send Email Notifications X
Time
Non Submission X
Time Rejected X
Time Approved X
HR
Leave Requested X
Leave Approved X
CRM
Lead Generated X
Lead Converted X
Opportunity Status Changed X
Sales Activity Completed X
Billing
Invoice Generated X
Payment Received X
Contract Signed X
Purchasing
RFQ Created X
Quote Received X
PO Generated X
Supplier Invoice Received
Supplier Payment Sent
Inventory
Receive Goods X
Dispose Asset X
Survey
Survey Closed X
Fill Survey X
Please help us with this problem. If you need more info about our issue, let me know.
Many thanks,
Files
Updated by dhanalakshmi c over 2 years ago
- File send email.png send email.png added
Updated by Gabriel Gugliotella over 2 years ago
I have tested email successfully.
Other redmine notifications generated the email successfully.
Updated by Dhanasingh Krishnapandian over 2 years ago
- File reminder-list.png reminder-list.png added
Updated by Gabriel Gugliotella over 2 years ago
- File Captura.JPG Captura.JPG added
Hi,
Yes, We have the list of people as you showed.
Updated by dhanalakshmi c over 2 years ago
Can you please check if there are any errors in the log and can you send the log file ?
Updated by Gabriel Gugliotella over 2 years ago
- File production.log production.log added
I have attached our production.log file.
Please let me know if you need anything else.
Many thanks,
Gabriel.
Updated by Gabriel Gugliotella over 2 years ago
Do you have any news about this issue?
Thanks
Updated by dhanalakshmi c over 2 years ago
Can you please change user and check again
Updated by Gabriel Gugliotella over 2 years ago
Hi
I've checked it logging with another user (clara.viscido) sending reminder to gabriel.gugliotella and clara.viscido too. In both cases the emails isnĀ“t sent.
I attached the screens and the log file again (screens and log file.docx).
Thanks,
Updated by dhanalakshmi c over 2 years ago
Are you getting leave request and approval emails ?
Updated by dhanalakshmi c over 2 years ago
- File wk_mailer.rb wk_mailer.rb added
I think the from address might be the issue, we have modified code to use the emission email instead, can you please try this file and see if you are getting emails.
Please replace this file "/plugins/redmine_wktime/app/models"
Before replacing, make a backup of the file. And also restart redmine after replacing the file
Updated by Gabriel Gugliotella over 2 years ago
I replaced this file and the submission reminder email worked perfectly.
Thanks a lot for your help.
Gabriel.
Updated by dhanalakshmi c over 2 years ago
- Assignee set to Arun T
- Target version set to 4.6
Updated by Arun T over 2 years ago
- Status changed from New to Closed
- % Done changed from 0 to 100
Completed
Updated by dhanalakshmi c over 2 years ago
This issue is fixed in 4.6. 4.6 is released, Please take a look.