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Support #436

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GG AT

Email notifications not working in our Implementation

Support #436: Email notifications not working in our Implementation

Added by Gabriel Gugliotella about 4 years ago. Updated almost 4 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Arun T
Target version:
4.6
Start date:
04/13/2022
Due date:
% Done:

100%

Estimated time:

Description

We installed ERPMINE 4.5.1 over Bitnami Redmine 4.2.3.stable and are trying to use the "Send Reminder" option from the TE page.

After executing this option, the notifications are generated but the emails is not sent.

We have the following settings:

1.- Redmine's configuration:

delivery_method: :smtp
    smtp_settings:
address: "smtp.office365.com" 
      port: 587
      domain: "XXX.com.ar" 
      authentication: :login
      user_name: "" 
      password: "XXX" 
      enable_starttls_auto: true

2.- ERPmine notification settings:

Send Email Notifications X
Time
Non Submission X
Time Rejected X
Time Approved X
HR
Leave Requested X
Leave Approved X
CRM
Lead Generated X
Lead Converted X
Opportunity Status Changed X
Sales Activity Completed X
Billing
Invoice Generated X
Payment Received X
Contract Signed X
Purchasing
RFQ Created X
Quote Received X
PO Generated X
Supplier Invoice Received
Supplier Payment Sent
Inventory
Receive Goods X
Dispose Asset X
Survey
Survey Closed X
Fill Survey X

Please help us with this problem. If you need more info about our issue, let me know.

Many thanks,

Files

Download all files
send email.png (36 KB) send email.png dhanalakshmi c, 04/13/2022 08:53 PM
reminder-list.png (453 KB) reminder-list.png Dhanasingh Krishnapandian, 04/14/2022 07:31 AM
Captura.JPG (99.1 KB) Captura.JPG Gabriel Gugliotella, 04/15/2022 08:52 PM
production.log (3.24 MB) production.log Gabriel Gugliotella, 04/18/2022 09:43 PM
screens and log file.docx (545 KB) screens and log file.docx Gabriel Gugliotella, 04/22/2022 07:17 PM
wk_mailer.rb (4.1 KB) wk_mailer.rb dhanalakshmi c, 05/11/2022 09:11 PM

DC Updated by dhanalakshmi c about 4 years ago Actions
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 #1

Can you check if your email is configured right ?
Please see if you can send a test email from your administration ->
settings -> email notification -> send test email. Please find the
attachment

send email.png

GG Updated by Gabriel Gugliotella about 4 years ago Actions
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 #2

I have tested email successfully.

Other redmine notifications generated the email successfully.

DK Updated by Dhanasingh Krishnapandian about 4 years ago Actions
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 #3

do you have the list of people populated in the list before clicking the 'send reminder' link ?

reminder-list.png

GG Updated by Gabriel Gugliotella about 4 years ago Actions
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 #4

Hi,

Yes, We have the list of people as you showed.

DC Updated by dhanalakshmi c about 4 years ago Actions
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 #5

Can you please check if there are any errors in the log and can you send the log file ?

GG Updated by Gabriel Gugliotella about 4 years ago Actions
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 #6

Antes log file in particular?

DC Updated by dhanalakshmi c about 4 years ago Actions
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 #7

App Dir->Log->production.log

GG Updated by Gabriel Gugliotella about 4 years ago Actions
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 #8

I have attached our production.log file.

Please let me know if you need anything else.

Many thanks,
Gabriel.

GG Updated by Gabriel Gugliotella about 4 years ago Actions
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 #9

Do you have any news about this issue?

Thanks

DC Updated by dhanalakshmi c about 4 years ago Actions
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 #10

Can you please change user and check again

GG Updated by Gabriel Gugliotella about 4 years ago Actions
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 #11

Hi

I've checked it logging with another user (clara.viscido) sending reminder to gabriel.gugliotella and clara.viscido too. In both cases the emails isn´t sent.

I attached the screens and the log file again (screens and log file.docx).

Thanks,

DC Updated by dhanalakshmi c almost 4 years ago Actions
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 #12

Are you getting leave request and approval emails ?

GG Updated by Gabriel Gugliotella almost 4 years ago Actions
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 #13

Yes

DC Updated by dhanalakshmi c almost 4 years ago Actions
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 #14

I think the from address might be the issue, we have modified code to use the emission email instead, can you please try this file and see if you are getting emails.

Please replace this file "/plugins/redmine_wktime/app/models"

Before replacing, make a backup of the file. And also restart redmine after replacing the file

GG Updated by Gabriel Gugliotella almost 4 years ago Actions
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 #15

I replaced this file and the submission reminder email worked perfectly.

Thanks a lot for your help.

Gabriel.

DC Updated by dhanalakshmi c almost 4 years ago Actions
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 #16

  • Assignee set to Arun T
  • Target version set to 4.6

AT Updated by Arun T almost 4 years ago Actions
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 #17

  • Status changed from New to Closed
  • % Done changed from 0 to 100

Completed

DC Updated by dhanalakshmi c almost 4 years ago Actions
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 #18

This issue is fixed in 4.6. 4.6 is released, Please take a look.

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