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Support #436

closed

Email notifications not working in our Implementation

Added by Gabriel Gugliotella about 2 years ago. Updated almost 2 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Target version:
Start date:
04/13/2022
Due date:
% Done:

100%

Estimated time:

Description

We installed ERPMINE 4.5.1 over Bitnami Redmine 4.2.3.stable and are trying to use the "Send Reminder" option from the TE page.

After executing this option, the notifications are generated but the emails is not sent.

We have the following settings:

1.- Redmine's configuration:

delivery_method: :smtp
smtp_settings:
address: "smtp.office365.com" 
port: 587
domain: "XXX.com.ar"
authentication: :login
user_name: ""
password: "XXX"
enable_starttls_auto: true

2.- ERPmine notification settings:

Send Email Notifications X
Time
Non Submission X
Time Rejected X
Time Approved X
HR
Leave Requested X
Leave Approved X
CRM
Lead Generated X
Lead Converted X
Opportunity Status Changed X
Sales Activity Completed X
Billing
Invoice Generated X
Payment Received X
Contract Signed X
Purchasing
RFQ Created X
Quote Received X
PO Generated X
Supplier Invoice Received
Supplier Payment Sent
Inventory
Receive Goods X
Dispose Asset X
Survey
Survey Closed X
Fill Survey X

Please help us with this problem. If you need more info about our issue, let me know.

Many thanks,


Files

send email.png (36 KB) send email.png dhanalakshmi c, 04/13/2022 08:53 PM
reminder-list.png (453 KB) reminder-list.png Dhanasingh Krishnapandian, 04/14/2022 07:31 AM
Captura.JPG (99.1 KB) Captura.JPG Gabriel Gugliotella, 04/15/2022 08:52 PM
production.log (3.24 MB) production.log Gabriel Gugliotella, 04/18/2022 09:43 PM
screens and log file.docx (545 KB) screens and log file.docx Gabriel Gugliotella, 04/22/2022 07:17 PM
wk_mailer.rb (4.1 KB) wk_mailer.rb dhanalakshmi c, 05/11/2022 09:11 PM
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